PRIVACY POLICY

This Privacy Policy describes how SM Jewellers ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us regarding the services ("Services"). By using the Services, you agree to this Privacy Policy.

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Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted with the latest "Last updated" date.

How We Collect and Use Your Personal Information
We collect personal information to deliver our products and services, improve your shopping experience, and fulfill legal obligations.

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Information We Collect from You Directly:

Contact information: name, address, phone number, email
Order details: shipping & billing info, payment confirmation
Account data: username, password, loyalty points, referrals
Customer support: messages or inquiries you send us

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Information We Collect Automatically:
We collect Usage Data using cookies, including device type, browser, IP address, and activity on our website.

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Information from Third Parties:

We may receive information from vendors and service providers such as Wix (our website platform), payment processors (for billing), and advertising or analytics partners.

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How We Use Your Information
To process orders, returns, and exchanges
To maintain your account and personalize your shopping experience
To send you updates, promotional offers, and service-related communications
To prevent fraud or misuse of our Services
To improve our website and customer experience

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Cookies
We use cookies to remember preferences, run analytics, and personalize ads. You can control or disable cookies in your browser settings. 

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How We Share Personal Information

We may share your information with vendors (IT, shipping, payments), marketing partners, company affiliates, legal authorities, or during business changes such as mergers. We do not sell or share sensitive personal information without your consent.

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User-Generated Content
If you post reviews or other public content, it becomes public. Only share what you're comfortable making visible to others.

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Links to Third-Party Sites
Our website may contain links to other sites. We're not responsible for their privacy practices. Please review their privacy policies separately.

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Children’s Privacy
Our services are not for children under 16. We don’t knowingly collect data from minors. If we learn this has occurred, we will delete the data.

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Data Security and Retention
We use reasonable security methods, but no system is completely secure. We retain your information only as long as necessary for service, legal, or business purposes.

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Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict your personal data. You may also opt out of promotional emails at any time. Contact us to exercise any of these rights.

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Complaints
If you have any complaints about how we use your data, contact us directly. You may also reach out to your local data protection authority.

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International Users
Your data may be transferred outside of your country. We take steps to ensure your data is protected when transferred internationally.

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Contact Us
For questions about this Privacy Policy or to make a request regarding your data, contact:
Email: smjewellerych97@gmail.com
Phone: +91 92532 32925
Address: SM Jewellery, 3/80, Dr MGR St, OMR, Karapakkam, Chennai, Tamil Nadu 600097, India