REFUND POLICY

Refunds

All eligible refunds will be processed and credited within 2–5 working days.

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Exchanges

We offer a 24-hour exchange window from the time of purchase. Exchanges are only applicable under the following conditions:

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• The item received is damaged

• The item is not as described in the pictures

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We do not accept exchanges for reasons such as personal preferences or change of mind.

Please note: The exchange process may take time depending on your location and item availability.

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To Qualify for an Exchange (for damaged/incorrect products):

Please follow all the steps below without pausing the video:

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1. Start the video with the tracking slip clearly visible

2. Continue recording while you open the package

3. Show all items included in the parcel

4. Display the condition and functionality of each item

Failure to follow these instructions may result in your exchange request being declined.

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How to Request an Exchange

If you’ve received a damaged or incorrect item, contact us within 24 hours via:

📧 Email: smjewellerych97@gmail.com
📱 WhatsApp: +91 92532 32925
Include the video evidence as described above.

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Shipping Terms

 

• Customers are responsible for the return shipping costs

• Shipping fees are non-refundable

• Delivery time for exchanged items may vary depending on your location

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Thank you for choosing SM Jewellery – Chennai’s trusted silver store. We appreciate your support and understanding!